Most websites don't break all at once — they degrade quietly: the form stopped sending, the certificate expired, an update broke the layout in one browser. The owner finds out from a customer, at best.
Support isn't about «doing something every month». It's about catching those things before your visitors do — and not waiting a week for a price change.
What's included
- Uptime monitoring
Checks every few minutes, alerts on failure. We track domain and certificate expiry separately — a banality that costs people days. - Lead form checks
Regular test submissions. A silent form is the most expensive failure: traffic arrives, budget burns, no leads. - Backups
Regular site and database backups, verified by actually restoring them. A backup nobody has tried to restore isn't a backup. - Updates and security
Dependency and engine updates, patching known vulnerabilities, spam protection on forms. - Changes on request
Copy, pages, blocks, banners, new sections — within your monthly hours. Small edits are done same-day. - Speed and analytics
We watch Core Web Vitals and analytics goals. If speed slips after a change, we see it before the search engine does.
Who needs it
- The site brings leads and downtime costs money.
- No in-house developer, but changes are needed regularly.
- The previous contractor disappeared or handed over without documentation.
- You have security and backup requirements.
Do you take on sites built by others?
Yes. We start with an audit: code, hosting, backups, vulnerabilities. Then we say plainly what can be supported as-is and what is cheaper to rewrite. If the site is fine, we don't propose a rewrite.
What a month looks like
A typical mix — the specifics depend on the project.
Prevention
Monitoring, backups, updates, form checks, domain and certificate expiry. Runs in the background; you don't notice it.
Changes on request
Copy, prices, photos, new blocks and pages. Small things same-day, larger ones by agreement.
Growth
A/B tests of headlines and forms, speed work, new sections for new queries. The part that makes support worth paying for.
FAQ
How much does website support cost?
From $210/mo. We size the package to the workload: some sites need prevention and occasional edits, others need continuous development.
What if there were no changes this month?
Prevention still runs: monitoring, backups, updates, form checks. Unused hours roll over to the next month within reason.
Will you support a site you didn't build?
Yes. We start with an audit: code, hosting, backups, vulnerabilities, speed. Then we tell you honestly what can be supported and what is cheaper to rebuild.
How fast do you respond?
Small edits within the working day. Outages — the site down, a form not sending — jump the queue, and we usually spot them before you do.
Can we avoid a yearly contract?
Yes, we work month to month. Locking clients in with a long contract instead of good work is a bad idea.
What about access credentials?
They stay yours; we work under separate accounts. Ending support never leaves you without your site.